Ferry Hötzel - Senior Product Manager
The project involved implementing crucial features that were previously missing from Shopify's online store channel. Specifically, we focused on creating a comprehensive set of legal policies, including the right to cancel and a withdrawal form, which were made available to customers throughout the store, including on the storefront, product pages, cart, and checkout pages. In addition to these policies, we added supplementary information to the storefront to enhance the overall customer experience.
This initiative required careful planning and execution, as it was crucial to ensure compliance with all relevant legal requirements and guidelines while also maintaining Shopify's global product standards. Our team worked diligently to create a solution that addressed legal requirements across different regions, and ensured that all necessary policies were properly propagated throughout the online store.
Overall, our efforts helped to enhance the overall user experience while also ensuring that Shopify remained in compliance with all necessary legal guidelines. The project represents a significant achievement in ensuring that Shopify's online store channel provides customers with a safe and reliable shopping experience, no matter where they are located.
Ferry Hötzel | Senior Product Manager